Return Policy

 

OUR 30 DAY RETURNS POLICY

You may return any product you have purchased to us that is unused and undamaged, in its original condition within 30 days from the date it was purchased and receive a refund (minus any shipping paid).

 

ONLINE RETURNS

(a)) Simply fill in the details on the Return Form located when you initiate a return and your postage label will be emailed to you

(b)When packaging the returned items please use the same shipping carton that was used when receiving the shoes, or please place the returned items in an alternative shipping carton.

(c) Attach the postage label to the shipping carton and return the item(s) to us in the same condition it was received. Ensure the return carton contains the unused and undamaged product, all labels and swing tags, and product packaging including the undamaged shoebox.

If you would like to return your purchase for any reason, details of our returns guidelines are outlined below. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you.

• Merchandise must be returned within 30 days from the date of purchase.

• Merchandise must not be worn, altered, or washed.

• Merchandise must have all tags and labels attached.

• Please try on footwear on soft surfaces before they are worn generally. Footwear must be returned unmarked and must include the original shoe box in its original condition, without postal labels.

Registered users can print the postage label, view Return Requests and Status of each Return from My Account. Please ensure you are logged in when you request your Return.

ZIPPAY, PAYPAL & AFTERPAY

All orders purchased using Zip Pay, Paypal or Afterpay must be returned through our online store, for a refund only. Orders may not be exchanged in-store and must be returned online for a refund.

REFUNDS

We will issue a refund for the price you paid for the products within 10 working days of the date we receive the returned item(s). All products must be in an undamaged, unworn condition with all labels and product swing tags attached, product packaging including the undamaged shoebox for you to be able to return them. If the returned goods do not meet these criteria, a refund will be declined and we will return the products to you.

FAULTY PRODUCTS

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable period from the time of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

If you think a product is faulty, please contact us and our team will assist you with organising to return the product. If the item is deemed faulty, we will either issue a refund for the price you paid for the product or, if you wish, provide a replacement.

Where possible, please use or include with the product being returned, all original packaging and tags/labels.

EXCHANGES

Unfortunately we are currently unable to process exchanges. If you would like to return an item, please follow the guidelines outlined above and we will happily issue a refund so you can order the product in a different size.

CHANGES TO YOUR ORDER

If you need to make any changes to an order once it has already been submitted and payment is complete, please contact our Customer Service team online@colehaan.com.au as soon as possible. Please note we cannot guarantee any changes.

CONTACT US

If you have any questions, please get in touch via our contact us form. During business hours you can also contact us via 1800 265 342 or online@colehaan.com.au